Workforce Central SaaS Hosting & Software Pricing
Kronos' selected co-location business partner for the company's managed hosting services is SAVVIS Communications, a high-end global IT utility provider focused on the delivery of secure, reliable, and scalable hosting, network, and application services, with its primary data center in Waltham, MA and a secondary based in St. Louis, MO. However, before you assume that Kronos’ is operating a traditional SaaS (Software-as-a-Service) model, the nature of the software architecture and makeup means that this "hosting" by SAVVIS is basically the outsourced management of an on-premise HR software solution in a third party data center.
Depending on the service level agreement (SLA) selected, SAVVIS offers two different uptime guarantees:
Hosting Environment: 100% Availability
- For co-location customers, SAVVIS guarantees an overall hosting environment availability of 100%, made possible by the design of the data center, including N+1 redundancy supported by UPS (Uninterruptible Power Supplies), back-up power generators, air handling and cooling. Additionally, genuine network reliability stems from the fully redundant and scalable SAVVIS Hosted Area Network (HAN) coupled with PrivateNAP (Network Access Points) architecture. Of course, the 100% promise relates to the connection between the hosting environment and the Internet; reliable connectivity between the Internet and the client location is up to the client.
- Systems Availability: 99.9% - relating to sites that are fully managed by SAVVIS.
(Distinct from the SAVVIS guarantees, Kronos itself offers a 99.50% Application Availability SLA. In case of breach/failure of this agreed standard, clients are entitled to financial credit applied to their monthly fees.)
As a recognized data center provider, SAVVIS is covered by third party certifications including ISO 27001 and SSAE 16. However, uptime and access guarantees aside, exactly how the Kronos payroll application is managed within the SAVVIS data centers is less than clear. While the SLA covers ping and power, in reality, those facets are routine, backed with redundancy and seldom the causes for outages or interruptions. More often, where hosted payroll and HR applications incur downtime tends to be when a software patch is improperly installed, a point release is improperly uploaded or a new version encounters unexpected issues. These specific situations do not feature in the data center assurances, audits or certifications and as such, remain the responsibility of the application provider, Kronos.
Kronos Workforce Central Software Pricing
As is common in the industry, pricing for Workforce Payroll (and the broader Workforce Central HR suite) varies according to customer requirements and Kronos declined to provide those pricing specifics. Unfortunately this lack of transparency can be interpreted as sales gamesmanship and create an air of mistrust early in the client relationship. That being said, the company's choice of deployment models reflect the fact that options are "tailored" to each client and include:
- Three license purchase models, varying from ‘traditional’ to ‘managed’ to ‘hosted’ with management and maintenance either shouldered by the client or by Kronos. These licenses are generally indefinite.
- A single tenant SaaS option that is subscription based per employee and allows for scaling up or down as needed.
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